Bilt launches Neighborhood OS to link renter rewards with local businesses

Bilt introduced Bilt Neighborhood OS, an AI platform and commerce network that lets local businesses reach nearby residents, run loyalty programs and use AI agents for reservations, customer messages and marketing, the company announced on Nov. 10. Bilt says its platform reaches about one in four U.S. apartment buildings and has more than 8 million members, and that its agents completed more than 2 million actions across 29,000 businesses in the past 30 days. Housing partners named in the announcement include Avenue5 Residential, RPM Living, Windsor Communities and Related Companies. Integrations are rolling out in phases, with additional membership launches starting in 2027.